FAQS

FAQs

Source Mountain Supply, LLC

Have a question about our processes? We have the answer. Check out these FAQs and give Source Mountain Supply, LLC a call today for more information!

How do you ship items?

The shipping process chosen depends on order size and shipping destination.
Am I only allowed to order items by the case?

All products are packaged and sold in case-packed quantities for us to pass the best value and pricing on to our customers.
What methods of payment do you prefer?

All online orders are processed through PayPal. With PayPal, you’re able to use all major debit and credit cards.
Are custom quotes available?

Yes! We’re happy to provide you with a quote on custom products. Use our online form or email us at sales@sourcemountain.com, and a representative will contact you!
Do you offer payment terms for regular orders?

Customers who have an established account with us that is in good standing can request a credit application to apply for payment terms of net 30.
What should I do if my items arrive damaged?

We work hard to ensure that your products will arrive in excellent condition, but sometimes the damage is out of our control. If you need to report damage, please call our office immediately to discuss the extent of the damage and to make further arrangements.
Can I return the items?

Returns are accepted on all undamaged items 90 days from the date of their original shipment from our warehouse, with prior approval from Source Mountain Supply, LLC. Please note that there is a 25% restocking fee on all returns. The customer is also responsible for all return shipping charges.